OneCRM Training Manager (f/m/div.)

Company Description

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: We grow together, we enjoy our work, and we inspire each other. Welcome to Bosch.

The Bosch Home Comfort Group is looking forward to your application!

Job Description

We are seeking an experienced Training Manager to lead the development and execution of our comprehensive, global OneCRM training program. This role requires the design and coordination of a multifaceted training approach, including on-site or online training, web-based training, developing different learning formats, knowledge nuggets, and a "tip of the week" initiative. Collaboration with Global Process Owners and CRM Product Owners in an agile working program is essential for content development. The role also involves facilitating a 'Train the Trainer' program for local on-site training. The ideal candidate has extensive experience in instructional design, technical training, CRM technologies, and a deep understanding of adult learning principles.

• Design, implement, and manage a versatile global OneCRM training program that leverages various training methods such as on-site training, web-based training, bite-sized learning nuggets, and regular tips and tricks updates.
• Collaborate with Global Process Owners and CRM Product owners in an agile setup to develop accurate and engaging content for training modules.
• Establish and maintain a robust 'Train the Trainer' program, ensuring local trainers are adequately prepared to deliver on-site training.
• Continuously update training material to accommodate frequent new feature releases, ensuring users are up-to-date with the latest OneCRM functionality.
• Develop and implement methods to measure the effectiveness of the training program, taking feedback into account to facilitate continuous improvement.
• Lead and coach global and local training networks, ensuring consistency in training delivery across different regions and cultures.

Qualifications

• Education: completed university degree preferably in Education, Business, or a related field; Master's Degree preferred
• Experience and Knowledge: several years of experience in a training role, with some years of experience specifically in CRM software training; extensive knowledge of CRM systems, preferably with experience in MS Dyn365: demonstrated experience in managing and leading global training programs, coordinating with various stakeholders; proven track record of designing and implementing effective 'Train the Trainer' programs; experience with diverse training methods, including on-site, web-based, and bite-sized learning initiatives
• Personality and Working Practice: excellent communication and presentation skills, with the ability to distill complex concepts into easily understood content; capable of working in a dynamic, fast-paced environment, managing multiple priorities simultaneously
• Languages: very good in German and English, both written and spoken

Additional Information

We offer flexible working models: from various part-time options to mobile working and job sharing. Feel free to contact us.

Diversity and inclusion are not just trends for us but are firmly anchored in our corporate culture. Therefore, we welcome all applications, regardless of gender, age, disability, religion, ethnic origin or sexual identity.

Need support during your application?
Lena Merte (Human Resources)
+49 6441 418-1446

Need further information about the job?
Pesthy Szabolcs (Functional Department)
+49 7153 306 2027